This privacy statement sets out how Touroz Trikes will manage your personal information and other information.
Information collected by Touroz Trikes
Depending on the particular circumstances, Touroz Trikes may collect and hold a range of different information about you. This can include your name, contact details (including address, email address, phone number or mobile telephone number)
How Touroz Trikes will collect your information
Touroz Trikes may collect your information in a number of ways, including:
- directly from you (such as where you provide information to Touroz Trikes when you retain our services or visit the Touroz Trikes website or contact Touroz Trikes with a query or request)
- from publicly available sources of information
- from Touroz Trikes records
If you choose not to provide certain information about yourself, Touroz Trikes may not be able to provide you with the services or information you require.
How Touroz Trikes will hold your information
Touroz Trikes may store your information in hard copy or electronic format, in storage facilities that Touroz Trikes owns, or that are owned and operated by third party service providers.
Touroz Trikes takes the privacy and security of your information seriously and Touroz Trikes is committed to maintaining the security of your information under the control of Touroz Trikes.
When Touroz Trikes will disclose your information
Touroz Trikes may disclose your information:
- as required or authorised by law, including to law enforcement and national security agencies, and other government and regulatory authorities;
- to third parties who assist Touroz Trikes to manage or develop the business of Touroz Trikes; or
- for the purposes of facilitating or implementing a transfer/sale of all or part of the assets or business of Touroz Trikes.
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Your email Address and the Spam Act
Touroz Trikes is fully compliant with the Spam Act 2003 (Cth) and Touroz Trikes will not send you promotional material if you do not want it sent to you. Touroz Trikes will not forward your email address to any third parties without your express permission.
We use MailChimp as our marketing automation platform. By subscribing to our website, downloading a brochure or contacting us via web-form, you acknowledge that the information you provide will be transferred to MailChimp and be used for Touroz Trikes to connect with you via email marketing.
How to access or correct your personal information or make a privacy complaint
If you wish to access any of your personal information that Touroz Trikes holds or would like to correct any errors in that information, please contact Touroz Trikes on +61 (0) 411 602 048.
You may also use these contact details to notify Touroz Trikes of any privacy complaint you have against Touroz Trikes, including if you think that Touroz Trikes has failed to comply with the Australian Privacy Principles (APP).
Touroz Trikes will investigate any complaints received in writing and endeavour to respond to your complaint within 14 days of receipt of the complaint.
While Touroz Trikes will use its best endeavours to address any complaint that you may have, if you are unsatisfied in the manner in which Touroz Trikes deals with your complaint, you may also be able to lodge a complaint with a relevant regulator such as the Australian Information Commissioner (www.oaic.gov.au).